Drop off your computer and we will do our best to hunt down any virus or malware infection. We do all Virus/malware removal in our office. We have access to all our tools and many of the scans take hours to run. We always try our best to not lose your data and restore your computer back to normal, but some infections are destructive and that may lead to data loss. In that event, we will provide options before we proceed. Arrangements can be made to pick and return your device if needed.
Virus and Malware removal is billed at the Hourly rate. Time is billed based on time the tech is working on the machine. Time is not billed if the computer is running a scan.